Privacy policy

1. Information We Collect


When you interact with our website, we may collect the following information:
  • Personal Information: Name, email address, phone number, shipping/billing address, and payment details when you make a purchase.
  • - Non-Personal Information: Browser type, IP address, device information, and browsing behavior on our site.
  • - Cookies & Tracking: We use cookies to enhance your shopping experience, remember your preferences, and analyze website traffic.

2. How We Use Your Information


We use your information to:
  • Process and deliver your mattress orders.
  • Provide customer service and respond to inquiries.
  • Send order updates, promotions, or newsletters (if you opt in).

3. Sharing Your Information


Elmira respects your privacy and does not sell or rent your personal data. We may share your information
  • Service Providers: Such as payment processors, shipping carriers, and IT support to complete your order.
  • Legal Authorities: If required by law or to protect our rights, safety, or property.

4. Data Security


We use appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted, and sensitive information such as credit card details is handled securely through our payment gateway providers. While we take every precaution to protect your data, no method of transmission over the internet can be guaranteed as 100% secure, and you share your information at your own risk.

5. Your Rights


You have the right to access, update, or request deletion of your personal information at any time. If you no longer wish to receive marketing communications from us, you may unsubscribe using the link provided in our emails or by contacting us directly.

6. Third-Party Links


Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices of those websites.

7. Children's Privacy


Elmira does not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us, and we will delete it immediately.

8. Changes to This Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us