How Can We Help?
How Can We Help?
How we serve you
Most Helpful Articles
Most Helpful Articles
- What does Final Sale mean?
- Do you offer gift cards?
- When will I receive my order purchased in store?
- Are the prices the same on your website or your phone order line as in Retail Stores?
- Do you offer split payment or can I use two methods of payment?
- How do I ship to an address other than my billing address?
- How do I place an order online?
- What forms of payment do you accept?
- Will you send an order confirmation email?
- Can I have my gifts wrapped?
- If I sign up for e-mail updates, will I get spam from other companies?
- Can I save items in my shopping cart for purchase at a later date?
- In order to add items to my saved shopping cart, do I need to sign in?
- Why is my saved cart empty?
- Why is the price of an item in my saved shopping cart different from when I selected it?
- How do I change my mailing or email address?
- Will you share my information with others?
- I’m having problems viewing your site. What should I do?
- Why does my card still decline when I have sufficient funds?
- Can I place a gift order?
- How do I edit/change an order?
- Can I sign up for email alerts?
- My promo code is not working, what can I do?
- How do I apply a promo code?
- Do you offer military or healthcare or education discounts?
- I am a hotel owner or Airbnb host looking to purchase Elmira sleep products in bulk. Can I buy direct from the website?
- I’m a chiropractor looking to resell Elmira sleep products to my clients. Can I buy direct from the website?
- Can I order by phone?
- How will I know that you’ve received my order?
- How do I contact Elmira Sleep's customer service?
- How do I cancel my Elmira order?
- Can I combine discounts/promotions?
- Can I use a different billing and shipping address?
- What does "Last Chance" mean?
Most Helpful Articles
- Can I pick up my order?
- Will I be refunded the shipping cost if I return?
- Can I specify a delivery date?
- How do I calculate business days?
- What is a special order?
- How much does shipping cost?
- What do I need to know while I wait for my waybill?
- What are processing and transit times?
- My order was delivered but I did not receive it, what are the next steps?
- What is the typical waybill shipping process?
- Will you bring the package into my home/apartment?
- Can I change my shipping address?
- What states do you ship or Deliver to?
- I'm moving, when should I place my order?
- Do you offer free delivery?
- When should I expect delivery?
- Order Modifications & 48-Hour Cancellation Policy
- How does Your Delivery work?
Most Helpful Articles
- What is the pillow warranty?
- What are the terms of the Elmira Sheets warranty?
- What is the mattress warranty?
- Can you tell me more about the 30-night Elmira Sheets trial?
- Can you explain Elmira's 60 Night mattress trial?
- What’s the trial period for Elmira Pillows?
- Do Elmira Archive Sale products include a trial and warranty?
- Do I get a trial if I exchange a product?
- Do I need to use a mattress protector in order to take advantage of the mattress trial?
- Can you explain Elmira 60 Night Mattress Trial?
Most Helpful Articles
- Are gifted Elmira products eligible for trial returns?
- Are there any fees deducted for returns?
- What is your exchange policy?
- Can I exchange my products?
- Are there Any Returns Charges?
- How long does Elmira take to process refunds?
- How Does Bundle Returns Work?
- How do I Initiate a return?
- Can I still return the mattress if it has excessive stains and tears?
- Do I need to keep the box to return my Elmira Mattress?
- Can I put Elmira back in the box?
- What happens to the mattress when it’s returned?
- What’s your return policy?
- How do I return or exchange an Elmira accessory?
Questions on Elmira products
Most Helpful Articles
- What makes the Elmira hybrid mattress unique?
- What are the care instructions for the Elmira Hybrid Mattress?
- Is the Elmira Hybrid Mattress hypoallergenic or organic?
- What is the Elmira Hybrid Mattress made of?
- How do I know which Elmira mattress is right for me?
- What's the difference between the Elmira snow Mattress and the Elmira Hybrid Mattress?
- Who should sleep on an Elmira Plush Hybrid Mattress?
- What is a hybrid mattress?
Most Helpful Articles
- Where can I try the Elmira snow Mattress?
- Do you carry 3 x 6 or 4 x 6 mattresses?
- Are Elmira snow mattresses good for overweight people?
- Are Elmira snow Mattresses vegan?
- Are Elmira snow mattresses too soft?
- Are Elmira snow mattresses organic?
- Is The Elmira snow Mattress Good for people who sweat a lot at night?
- Will my mattress form dents over time?
- Will my Elmira snow mattress smell or off gas?
- Can I use the Elmira snow Mattress on the floor?
- Is the Elmira Snow Mattress hypoallergenic?
- What are the care instructions for the Elmira Mattress?
- Are Elmira snow mattresses good for couples?
- Where are Elmira mattresses made?
- Can you tell me more about the foam in the Elmira Mattress?
- What are the dimensions of the Elmira Mattresses?
- What makes Elmira snow mattress unique?
- What type of bed frame should I use with the Elmira Mattress?
- How long will my Elmira mattress last?
- Does the Elmira Mattress sag?
- Is the Elmira Snow Mattress made of memory foam?
- How long does it take to break in an Elmira Mattress?
- Who should sleep on an Elmira Plush Mattress?
- Do Elmira mattresses contain fibreglass?
Most Helpful Articles
- Are the Elmira pillows hypoallergenic?
- Are Elmira pillows vegan?
- Are the Elmira pillows organic?
- What is the Elmira classic snow Pillow made of?
- What are the care instructions for the Elmira Classic Snow Pillow?
- Can I wash my Elmira Adjustable Shredded Pillow?
- What are the dimensions of the Elmira Classic Snow Pillow?
- What are the dimensions of the Adjustable Pillow?
- Where are Elmira pillows made?
- What is the Elmira Adjustable Shredded Pillow?
- Does the Elmira Classic Snow Pillow stay cool at night?
- Can I exchange my Elmira pillows?
- What’s the difference between the Adjustable Shredded Pillow, Classic Snow Pillow and the Elmira Snow Neck Pillow?
- Which Elmira Pillow is best for me?
- What is the Elmira Cloud Pillow?
- What are the dimensions of the Elmira Cloud Pillow?
- What are the care instructions for the Elmira Cloud Pillow?
Most Helpful Articles
Most Helpful Articles
- Are the Elmira mattress protectors noisy?
- Which Elmira Mattress Protector Should I Choose?
- What's the Difference Between the Bamboo & Terry Mattress Protectors?
- How do I put the mattress protector on the mattress?
- How does the Elmira Bamboo Mattress Protector work?
- How do I wash the mattress protector?
- How deep is the mattress protector?
- Does the mattress protector protect against bed bugs?
- What does waterproof really mean?
- Are Elmira mattress protectors waterproof?
- Will the Elmira mattress protector make me sweat?
Contact Us
Our phone and live chat hours are:
Monday-Friday, from 10:30am to 10pm EST
Saturday and Sunday, from 10:30am to 6pm EST
Or you can email us anytime!
To optimize your experience, we’ve listed the best way to contact us depending on your needs.
Elmira Product Questions
Ask us anything about Elmira products and placing your order
Returns
Get support on the return process
Shipping Concerns
Address your shipping & delivery questions
Warranty Claims
Contact us about warranties and trials