Returns & Exchanges

Are gifted Elmira products eligible for trial returns?

Our product trials are non-transferrable, and each Elmira customer is eligible for one (1) trial per product that begins on the date of delivery. If you're purchasing a gift for a loved one, include their name in the shipping address to include them in the product trial. If you're an existing Elmira customer, reach out to Elmira Customer Care using the live chat feature in the bottom-right corner of this page to let us know your new order is intended as a gift or you can click this link to contact us via other means.