The four stages of our shipping process.
1) Order is Placed
You've just placed your order with Elmira Sleep! As soon as your order has been placed, we’ll send you an email to confirm receipt. Your order will be processed at our warehouse before our shipping partner picks it up. Orders placed before 12:30 pm should leave our warehouses the same day, Monday to Saturday, excluding Sundays and holidays. Orders placed after 12:30pm should leave our warehouses the next business day.
2) Processed & En Route
Once our warehouse has processed your order and it is in the hands of our courier, we will call you to keep you up-to-date. Please note: The estimated shipping date we provide is the date that your order is most likely to arrive. For reasons beyond our control, however, shipping is sometimes delayed or accelerated. We recommend you keep a close eye on your tracking number for shipping updates (especially for waybill orders outside states we have operational presence in). As this is an estimate, we don't recommend staying at home to wait for your package.
3) Out For Delivery
You're this close to a better night’s sleep! Once our shipping partner has your order on their truck, they will contact you. Our shipping partner will make a delivery attempt that day between 9am - 6pm for residential addresses and will leave your package if it’s safe to do so. If they deem the location unsafe, they will make a second delivery attempt the following business day.
4) Delivered
Your Elmira sleep has arrived at your home. Go ahead—unbox and get comfy!
Please note: Additional fees or exclusions may apply to remote areas.